Returns & Exchanges
Negative28 Return & Exchange Policy
Return Window
Returns and exchanges may be requested within 30 days of the delivery date.
How to Start a Return
Before returning any item, please contact Negative28 to obtain return authorization.
Returns sent without prior authorization may be refused.
Return Address
Negative28
313 28th St
Ogden, UT 84401
Return Eligibility
To qualify for a return or exchange, items must:
- Be unworn, unused, and unwashed
- Be in original condition
- Include all original tags and packaging
- Be received by Negative28 within the 30-day return period
Items that show signs of wear, washing, damage, odors, pet hair, stains, or other use may be denied or subject to a restocking fee of up to 50%.
Non-Returnable Items
The following items are not eligible for return:
- Sale or clearance items marked as Final Sale
- Gift cards
- Items that have been altered or customized after purchase
Restocking Fee
A 20% restocking fee may apply to approved returns.
No restocking fee will be charged if the return is due to:
- An incorrect item shipped by Negative28
- A verified manufacturing defect
Return Shipping
Unless the return is due to our error:
- The customer is responsible for all return shipping costs
- Negative28 does not provide prepaid return labels
- Customers should use a trackable shipping service
- Negative28 is not responsible for returns lost or damaged during transit
Order Inspection
Please inspect your order upon delivery.
If your order arrives damaged or incorrect:
- Contact Negative28 within 7 days of delivery
- Include photos of the item and packaging when applicable
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Please note:
- Original shipping charges are non-refundable unless the return is due to our error
- PayPal and Shop Pay transactions may be subject to non-refundable payment processing fees
- Refunds are typically processed within 4–5 business days after the returned item has been received and inspected
Refund Delays
If you have not received your refund within 5 business days after approval, please contact your bank, credit card provider, or payment processor before contacting us.
Need Help?
For questions regarding returns, exchanges, or refunds, please contact: